MAKING AN IMPACT
Bringing Information and Access to Tribal Communities
Mobile Assistance Center teams travel the state to help tribal citizens get coverage and use their benefits.
Blue Cross and Blue Shield of Oklahoma (BCBSOK) works closely with partners and tribal nations to improve the health and well-being of tribal citizens.
Our Mobile Assistance Center (MAC) travels across Oklahoma to areas that may have limited access to information about health and health insurance. Since 2015, more than 40% of the MAC's outreach has been in tribal communities.
The MAC teams include licensed community outreach specialists and customer advocates. They answer questions about insurance, check the status of claims and help members find doctors. They also teach the public how to save money by getting the most out of their benefits.
The MAC teams can also help individuals and families get coverage.
They can identify plan options, determine eligibility for financial help and enroll qualifying individuals through the federal health insurance marketplace.
Oklahoma's tribal citizens can enroll in coverage on the marketplace at any time of year – even outside of the standard open enrollment period.
In 2018, the MAC participated in 119 events with 27 different tribes or tribal partners. The events included the Cherokee National Holiday, Red Earth Parade and Rural Health Conference.
We partnered with the Indian Health Service (IHS) to hold 30 enrollment events at IHS facilities throughout the state, enrolling 140 American Indians in a marketplace plan.